Delete Your Account
Request the deletion of your BottleChallenge account and data
How to delete your account
1In the mobile app
- Open the BottleChallenge app
- Go to Settings (gear icon in the top right)
- Tap "Security"
- Scroll down to the "Danger Zone" section
- Type DELETE in the confirmation field and tap "Delete Account"
2On the website
- Log in at bottlechallenge.org/login
- Go to Dashboard → Settings
- Scroll down to the "Danger Zone" section
- Type DELETE in the confirmation field and click "Delete Account"
3By email
If you are unable to access the app or website, you can request account deletion by sending an email to [email protected] from the email address associated with your account. Please include "Account Deletion Request" in the subject line.
What happens when you delete your account
Data that will be permanently deleted:
- Your profile information (name, email address, profile picture)
- Your scan history and refill activity log
- Your loyalty points (EcoDrops) balance
- Your favourite stations list
- Your notification preferences and push notification tokens
- Your authentication credentials
Data that may be retained:
- Anonymised, aggregated usage statistics, for example the total number of refills recorded by everyone. This cannot be linked back to you
- Records we are required by law to keep, in particular donation records, which Polish tax law requires us to retain for 5 years from the end of the year in which the donation was made. These are kept separately from your account and are not used for any other purpose
What stays on the map
Refill points you added and photographs you uploaded stay published after your account is deleted. They are separated from your account, so nothing on the map identifies you, but the information itself remains because other people rely on it to find water.
If you want a point or a photograph taken down as well, say so in your deletion request, or write to [email protected], and we will remove it.
Get a copy of your data first
Deletion cannot be undone. Before you delete, you can ask us for a copy of your data under Article 20 of the GDPR by writing to [email protected]. We will send it in a machine readable format.
Unspent EcoDrops are lost when the account closes, so spend them first if you want to. A voucher you have already been issued stays valid until its own expiry date, and the reward partner must still honour it. If you have an open report about a reward, tell us before you delete, because closing the account ends it.
Deletion timeline
- Immediate: Your account is deactivated and you are logged out of all devices.
- Within 30 days: All personal data listed above is permanently deleted from our servers.
- Within 90 days: Any remaining backup copies are purged from our systems.
Questions?
If you have any questions about account deletion or data privacy, please contact us at [email protected]. You can also review our Privacy Policy for more details about how we handle your data.
BrainGreen Foundation (Fundacja BrainGreen)
Plac Konstytucji 4/17, 00-552 Warsaw, Poland
Registered in the National Court Register (KRS) kept by the District Court for the Capital City of Warsaw.
KRS: 0000964547 | NIP: 5252903313 | REGON: 521709494
Email: [email protected]
Website: BrainGreen Foundation website