Acceptable Use Policy

2. General acceptable use

You may use BottleChallenge to:

3. Prohibited activities

You must not use BottleChallenge for the following:

4. Content standards

All content you contribute must comply with these standards. At present you can contribute photographs of refill points, the details of a point you add, and suggested corrections to an existing point. There is no review or rating feature on BottleChallenge.

4.1 Photos

• Must be original or you must have rights to use them
• Must be relevant to the refill location
• Must not include identifiable individuals without their consent
• Must not contain offensive, explicit, or inappropriate content
• Must not be digitally altered to misrepresent the location

4.2 Location data

• Must represent genuine water refill points that are accessible to the public
• Must include accurate address and GPS coordinates
• Must correctly describe the type of location (café, fountain, restaurant, etc.)
• Must include accurate opening hours when known
• Must not include private residences or restricted-access locations without owner consent

5. NFC tag usage

BottleChallenge uses NFC tags placed at participating refill points to confirm a visit and award EcoDrops. Tapping a tag is the only way to collect EcoDrops. We deliberately do not use printed codes for this, because a printed code can be photographed and reused away from the point. When using these tags, you must:

5.1 Proper use

• Only scan tags when you are physically present at the refill location
• Tap tags using the official BottleChallenge mobile app only
• Use your own account, do not scan tags on behalf of others to earn their points
• Do not share the data a tag produces, or the link it opens, so that someone else can use it remotely

5.2 Prohibited tag activities

5.3 Data collected during scans

Each tap produces a different single-use encrypted code from the tag itself, which is how we tell a genuine visit apart from a copied or replayed one. When you tap a tag we record that code, the time, your approximate location if you have granted permission, and basic details about your device. We keep this record whether or not the tap succeeds, so that we can investigate abuse. It is processed in accordance with our Privacy Policy.

6. EcoDrops & rewards

6.1 Fair earning

• EcoDrops must be collected through genuine activity, meaning tapping a tag during a real visit, or adding a refill point that genuinely exists
• You must not create multiple accounts to earn additional points
• You must not collude with other users or partners to artificially inflate points
• Referral codes must not be spammed or shared using deceptive methods

6.2 Fair redemption

• Rewards must be redeemed for personal use only
• You must not resell, trade, or commercially exploit redeemed rewards
• Voucher codes must not be shared publicly or sold
• You must not exploit pricing errors or system glitches

6.3 Consequences of fraud

Fraudulent earning or redemption of EcoDrops will result in:

• Immediate forfeiture of all accumulated EcoDrops
• Reversal of any rewards obtained through fraud
• Temporary or permanent account suspension
• Potential legal action for significant or repeated offenses

7. Partner conduct

Partners (refill locations and reward providers) are held to additional standards:

7.1 Refill partners

• Must genuinely offer free water refills during stated operating hours
• Must keep their location information up to date (hours, address, availability)
• Must keep NFC tags in working condition at the agreed place in the venue
• Must treat BottleChallenge users respectfully and without discrimination
• Must ensure water quality meets local health and safety standards
• Must not require purchases as a condition of providing refills

7.2 Reward partners

• Must honor all rewards listed on the platform at the stated EcoDrops value
• Must accurately describe reward offerings (no bait-and-switch)
• Must process reward redemptions in a timely manner
• Must not discriminate against BottleChallenge users compared to regular customers
• Must comply with the Partner Terms of Service

8. Security & technical restrictions

You must not:

• Attempt to gain unauthorized access to the Service, other accounts, or our systems
• Probe, scan, or test the vulnerability of our systems without authorization
• Use bots, crawlers, scrapers, or other automated tools to access the Service without written permission
• Upload or transmit viruses, malware, or other malicious code
• Interfere with or disrupt the Service, servers, or networks
• Reverse-engineer, decompile, or disassemble any part of the Service
• Circumvent rate limiting, authentication, or access controls
• Exploit any bugs, glitches, or vulnerabilities (please report them instead)

9. Reporting violations

If you believe someone is violating this Acceptable Use Policy, please let us know. You can:

• In-app reporting: Use the report control on a location or photo to flag content
• Email: Contact us at [email protected] with details of the violation
• Contact form: Use the contact page to submit a report

When reporting, please include as much detail as possible: the account involved, the specific content or behaviour, screenshots if available, and the date and time of the incident. Reports are reviewed by our moderation team and handled confidentially.

9.1 What happens after you report

Article 16 of Regulation (EU) 2022/2065, the Digital Services Act, sets out how we must handle reports of illegal content. We apply the following to every report, whether the content is illegal or simply breaks this policy.

• We confirm to you, without undue delay, that we received the report, where you gave us a means of replying.
• We review it in a timely, diligent and non arbitrary way.
• We tell you what we decided, and explain the routes available to challenge it.
• We tell you whether automated means were used in handling the report.

Report accurately. Reports submitted in bad faith, or repeatedly without foundation, may lead us to suspend your ability to report, after a warning.

10. Enforcement

We take violations of this policy seriously. Depending on the severity and frequency of the violation, we may take one or more of the following actions:

10.1 We will tell you why

If we remove your content, restrict its visibility, suspend or end your account, or suspend your ability to report, we will give you a clear statement of reasons. It will say what we did, what content or conduct it concerned, the facts we relied on, whether automated means were used, which rule or law applies, and how you can challenge the decision. We will not do this only where the law forbids it, for example where telling you would prejudice a criminal investigation.

10.2 How to appeal

You may challenge any of these decisions, free of charge, by writing to [email protected]. You have at least six months from the date we told you about the decision, in line with Article 20 of the Digital Services Act. The person who reviews your appeal will not be the person who took the original decision, and the decision will not be reversed or upheld by automated means alone.

If you disagree with the outcome, you keep every right you have to go to court, and you may be able to use an out of court dispute settlement body certified under Article 21 of that Regulation in the Member State where you live.

This section applies to decisions we take about content and accounts. Business partners have a parallel route in their own terms.

11. Changes to this policy

We may update this Acceptable Use Policy from time to time. When we make changes, we will:

• Update the "Last updated" date at the top of this page
• Notify users of material changes via email or in-app notification
• Give at least 30 days' notice before a new restriction takes effect

Continued use of BottleChallenge after changes take effect constitutes acceptance of the updated policy.

12. Contact

If you have questions about this Acceptable Use Policy:

BrainGreen Foundation (Fundacja BrainGreen)
Plac Konstytucji 4/17, 00-552 Warsaw, Poland
Registered in the National Court Register (KRS) kept by the District Court for the Capital City of Warsaw.
KRS: 0000964547 | NIP: 5252903313 | REGON: 521709494
Email: [email protected]
Website: BrainGreen Foundation website