Partner Terms of Service

2. Partner eligibility

2.1 Requirements

To become a Partner, you must:

• Be a legally registered business or organisation
• Have a physical location accessible to the public (Refill Partners) or the ability to fulfil rewards (Reward Partners)
• Provide accurate business information during registration
• Accept these Partner Terms of Service, our general Terms of Service, and our Privacy Policy

2.2 Approval process

Partner applications are reviewed by the BottleChallenge team. We reserve the right to approve or reject applications at our sole discretion. Approval may be revoked if a Partner violates these Terms.

2.3 Verification

We may request additional documentation to verify your business identity, such as business registration documents, website URL, or social media profiles. Partners must promptly provide requested verification materials.

3. Refill Partner terms

3.1 Service commitment

By joining as a Refill Partner, you agree to:

• Allow the public to refill reusable water bottles at your location
• Provide access to drinking water at no charge to the user (unless you explicitly state otherwise in your listing)
• Display the BottleChallenge sticker or NFC/QR tag at your venue (if provided)
• Treat BottleChallenge users with the same courtesy as other customers

3.2 Water quality

You represent that the water available at your location meets all local health and safety regulations. You are solely responsible for water quality and safety at your venue. BottleChallenge makes no warranties about water quality.

3.3 Operating hours

You agree to keep your listing information accurate, including operating hours. If your venue is temporarily or permanently closed, you should update your listing or notify us at [email protected].

3.4 NFC/QR tags

We may provide you with NFC stickers or QR codes for user check-ins. These tags remain the property of BrainGreen Foundation and must be:

• Placed in an accessible location visible to users
• Not tampered with, duplicated, or used for other purposes
• Returned or destroyed if your partnership is terminated

4. Reward Partner terms

4.1 Providing rewards

By joining as a Reward Partner, you agree to:

• Provide genuine rewards (discounts, experiences, products) as described in your reward listings
• Honour all valid, non-expired voucher codes presented by BottleChallenge users
• Not discriminate against users who redeem vouchers vs. regular customers
• Maintain sufficient stock or availability to fulfil redeemed rewards

4.2 Reward descriptions

All reward descriptions must be accurate, clear, and not misleading. Any conditions, limitations, or exclusions (e.g., "not valid on weekends") must be clearly stated in the reward listing.

4.3 Voucher validation

When a user presents a voucher code, you should verify it through the BottleChallenge partner dashboard. Once validated, the voucher is marked as used and cannot be reused.

4.4 No fees

BrainGreen Foundation does not charge Reward Partners any fees for participation. Your contribution is the rewards themselves, which you donate as part of your corporate social responsibility and community engagement.

4.5 Fulfilment guarantee & non-fulfilment

A voucher represents EcoDrops a user has earned by refilling and then spent on your reward. You must therefore honour every valid, non-expired voucher exactly as the listing describes, without requiring any additional payment for the reward itself.

If you refuse, fail, or are unable to fulfil a valid voucher, or if the reward is not as described:

• the user may report the problem through the Platform, and BrainGreen Foundation may, acting as an intermediary and in the user's interest, re-credit the user's EcoDrops and mark the voucher as disputed or refunded;
• you agree to cooperate in good faith to resolve the issue directly with the user where possible;
• repeated or unresolved failures to honour valid vouchers may lead to your rewards being paused, removed, or your partnership being suspended or terminated (see sections 10 and 11).

Re-crediting a user does not create a monetary claim by the user against BrainGreen Foundation; EcoDrops are internal units without cash value (see 4.7). The Foundation may record non-fulfilment against your partner account for quality and eligibility purposes.

4.6 Cross-border rewards & local compliance

Rewards may be offered and redeemed in several countries. You are solely responsible, for each reward you list, for compliance with the laws of the country and locality in which the reward is provided, including but not limited to:

• consumer-protection and advertising rules;
• any licences, permits, or age restrictions required to provide the reward;
• taxes and duties (including VAT/GST) applicable to the underlying goods or services, which remain your responsibility;
• the accurate declaration of the country and city in which the reward can be redeemed.

You warrant that you are lawfully able to provide each listed reward in the stated location. The underlying goods or services are supplied by you under the mandatory law of your own jurisdiction; BrainGreen Foundation is not the provider of, and is not a party to, the underlying transaction between you and the user.

4.7 Nature of EcoDrops

EcoDrops are an internal, non-monetary loyalty unit that users earn by refilling reusable bottles at participating points. Rewards in the shop are obtained solely with EcoDrops and are never sold for money. EcoDrops have no cash value, are not a means of payment or electronic money, and cannot be exchanged for cash. You must not condition a reward on any monetary payment, tip, or minimum purchase beyond what is clearly stated and permitted in the listing.

4.8 Contact & response time

You must keep a valid contact person, e-mail, and phone number in your partner profile so that users and the Foundation can reach you. When a problem with a redemption is reported to you through the Platform, you agree to respond within five (5) business days. If you do not respond within that period, BrainGreen Foundation may resolve the matter in the user's favour (including re-crediting the user's EcoDrops) and may pause the affected reward until you respond.

5. Partner obligations

All Partners agree to:

• Accuracy: provide and maintain accurate, up-to-date information about your venue, services, and contact details
• Compliance: comply with all applicable local, national, and international laws and regulations
• Communication: respond to user inquiries and complaints in a timely and professional manner
• Branding: not misrepresent your relationship with BottleChallenge or BrainGreen Foundation
• Non-discrimination: not discriminate against any user based on race, gender, religion, disability, sexual orientation, or any other protected characteristic
• Reporting: notify us promptly of any issues, complaints, or incidents involving BottleChallenge users at your venue

6. Content & listings

6.1 Listing content

You are responsible for the content of your listing, including text descriptions, photos, and operating information. All content must be accurate and must not:

• Contain false or misleading information
• Infringe on third-party intellectual property rights
• Include inappropriate, offensive, or illegal content

6.2 License

By uploading content to BottleChallenge, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content in connection with the Platform and its promotion.

6.3 User reviews

Users may leave reviews and ratings on your listing. We do not pre-screen reviews but will remove reviews that violate our content guidelines upon request (with valid justification).

6.4 Moderation

We reserve the right to edit, remove, or modify any listing content that violates these Terms or our community standards.

7. Data & privacy

7.1 Data we share with Partners

Partners may receive limited, aggregated data about user interactions with their listing, such as:

• Number of views and scans
• Number of refill visits recorded
• Rating averages and review content
• Environmental impact statistics

We do not share personally identifiable user data (names, emails, phone numbers) with Partners.

7.2 Partner data

Your business information (venue name, address, contact details, photos) will be publicly displayed on the Platform. By providing this information, you consent to its publication.

7.3 Data protection

Both parties agree to comply with applicable data protection laws (GDPR, LGPD, etc.). For detailed information about how we process data, see our Privacy Policy.

8. Intellectual property

8.1 BottleChallenge brand

"BottleChallenge," "EcoDrops," and associated logos are trademarks of BrainGreen Foundation. Partners may use these marks only:

• With prior written approval
• In connection with their partnership activities
• According to brand guidelines provided by us

8.2 Partner branding

Partners grant BottleChallenge a license to use their business name, logo, and imagery in connection with the Platform, including on the map, in the Store, and in promotional materials.

9. Fees & payments

BottleChallenge is a non-profit initiative. Partners contribute either water refills (Refill Partners) or rewards (Reward Partners) as their voluntary contribution to the environmental mission.

We reserve the right to introduce optional premium features in the future (e.g., enhanced listing visibility). Any such features would be clearly priced and entirely optional.

10. Liability & indemnification

10.1 Partner liability

Partners are solely responsible for their venues, products, services, and interactions with users. This includes:

• Water quality and safety (Refill Partners)
• Quality and availability of rewards (Reward Partners)
• Compliance with local health, safety, and business regulations
• Any injuries, damages, or disputes arising at your venue

10.2 Platform liability

BrainGreen Foundation provides the Platform "as is" and is not liable for:

• User behavior at partner venues
• Loss of business resulting from user reviews or ratings
• Technical issues affecting the Platform
• Accuracy of user-submitted content

10.3 Indemnification

Partners agree to indemnify and hold harmless BrainGreen Foundation from any claims, damages, or costs arising from the Partner's participation in the network, including claims related to water quality, reward fulfillment, or venue safety.

11. Termination

11.1 Termination by Partner

You may terminate your partnership at any time by contacting us at [email protected] or through your Partner dashboard. Upon termination:

• Your listing will be removed from the Platform
• NFC/QR tags should be returned or destroyed
• Outstanding vouchers remain valid until their expiration date

11.2 Termination by BottleChallenge

We may suspend or terminate a partnership at any time for:

• Violation of these Terms
• Repeated negative user reports or complaints
• Failure to honour valid vouchers
• Providing false or misleading information
• Business closure
• Any activity that harms the BottleChallenge brand or community

We will provide reasonable notice before termination (except in cases of serious misconduct), giving you the opportunity to address any issues.

12. Dispute resolution

In the event of a dispute between you and BottleChallenge:

1. Informal resolution: contact us at [email protected] to resolve the matter informally (within 30 days)
2. Mediation: if informal resolution fails, parties agree to attempt mediation before litigation
3. Governing law: these Terms are governed by the laws of Poland
4. Jurisdiction: disputes shall be subject to the exclusive jurisdiction of the courts in Warsaw, Poland

13. General provisions

• Entire agreement: These Partner Terms, together with our Terms of Service and Privacy Policy, constitute the entire agreement regarding your partnership
• Amendments: We may update these Terms with 30 days' notice to active Partners. Continued participation after changes constitutes acceptance
• Severability: If any provision is unenforceable, the remaining provisions remain in effect
• Assignment: Partners may not assign or transfer their partnership without our written consent
• Independent relationship: Partners are independent entities. Nothing creates an employer-employee, agency, or joint venture relationship
• Language: These terms are in English. The English version prevails in case of translation discrepancy

14. Contact

For partnership inquiries:

BrainGreen Foundation
Warszawa, Polska
KRS: 0000964547 | NIP: 5252903313 | REGON: 521709494
Email: [email protected]
Website: BrainGreen Foundation website