Reward Partner Terms

3.1 Conditions

An entity may become a Partner if it:

1. is a legally registered business or organisation;
2. can provide the Rewards in the places where, according to the Reward Listing, they can be used;
3. gives accurate details, including the country and city in which it operates;
4. keeps an up-to-date contact person, email address and telephone number in its profile;
5. has accepted these terms.

3.2 Application and conclusion of the agreement

The Partner creates a BottleChallenge account and fills in the application form. A Foundation moderator reviews the application. The Foundation may ask for documents confirming the Partner’s identity, for example a register extract, a website address or a tax identification number. The Foundation may decline an application and then gives the reason, unless doing so would be unlawful or would help someone abuse the Platform. Once the application is accepted, the Partner receives access to the Partner Panel.

3.3 Technical requirements and risks

Using the Partner Panel requires a device with internet access and an up-to-date browser with JavaScript enabled and the cookies needed for signing in, or the BottleChallenge app for iOS or Android. Using services over the internet carries the usual risks, such as phishing for login details, malicious software and account takeover. The Foundation never asks for a password by email or by telephone.

4.1 Types of Reward

For each Reward the Partner chooses one of three types:

1. a whole Reward, for example a ticket or an entry, for a fixed number of EcoDrops;
2. a fixed percentage or amount off, where the User pays the Partner the rest of the price;
3. a discount that depends on the number of EcoDrops, where the User chooses how many EcoDrops to exchange within the limits set by the Partner.

4.2 Accurate description

The description of every Reward must be accurate, clear and not misleading. Every condition, limit or exclusion must be stated in the Reward Listing before a User exchanges EcoDrops for it. Examples are excluded dates, a minimum age, a requirement to book ahead, or that a discount cannot be combined with other offers.

A condition the Partner did not publish cannot be applied afterwards. The Partner adds a new condition by changing the Reward Listing and applies it only to Vouchers issued after that change.

4.3 Validity and number of Rewards

The Partner sets how long a Voucher remains valid and how many Rewards are available. The Partner keeps enough stock or capacity to honour the Vouchers issued. When the set number of Rewards is used up, the Rewards Catalogue stops issuing them. If the Partner has not set a number and cannot provide further Rewards, it pauses the Reward in the Partner Panel instead of letting Users exchange EcoDrops for something it cannot supply.

4.4 Environmental claims

An environmental claim in a Reward Listing must be specific, substantiated and capable of proof. The Partner does not use vague terms such as “eco-friendly”, “green” or “climate neutral” without evidence in the Reward Listing. In the European Union, the national rules transposing Directive (EU) 2024/825, which Member States apply from 27 September 2026, prohibit a generic environmental claim where excellent environmental performance recognised under those rules cannot be demonstrated. The Foundation may remove a Reward Listing that breaches those rules, and it applies the same standard outside the European Union.

6.1 The Partner’s commitment

A Voucher stands for EcoDrops that the User collected by refilling a bottle and chose to exchange with the Partner. The Partner honours every valid Voucher exactly as the Reward Listing describes and treats the holder no less favourably than any other customer.

6.2 Reporting a problem

A User who is refused, or who receives something other than what was described, may report it through the Platform within 90 days of receiving the Voucher. The report reaches the Partner Panel without the reporting person’s details, and the Partner may respond. If the Partner responds, a Foundation moderator decides the report.

6.3 The Foundation’s powers

In connection with a report the Foundation may:

1. return the User’s EcoDrops and cancel the Voucher, acting as an intermediary in the User’s interest;
2. record the outcome against the Partner’s account;
3. pause the Reward while the matter is open.

Returning EcoDrops gives the User no monetary claim against the Foundation, because EcoDrops are not money. Any claim the User may have against the Partner is governed by the law that applies to their dealings, and these terms do not decide it.

6.4 Repeated failures

If three or more reports are decided against the Partner within any 90-day period, the Partner’s account is suspended automatically and its Rewards are paused. The reports are counted by software, without prior review by a person, and the statement of reasons says so. The suspension protects Users while the matter is examined.

The Partner may ask for the decision to be reviewed by a person by appealing under section 16. A person acting for the Foundation, not an automated process, then examines the reports on which the decision rests and decides. If the Partner says that the count is wrong, the Foundation lifts the suspension while it checks. For a Partner who is a sole trader, this is also the right to human intervention, to express their point of view and to contest the decision under Article 22 of the GDPR.

6.5 Vouchers already issued

Vouchers issued before a suspension or before the cooperation ends remain valid until they expire, and the Partner continues to honour them.

11.1 Roles of the parties

The Foundation is the controller of personal data about Platform Users. The Partner is the controller of personal data it collects from a customer who comes for a Reward. Neither party processes personal data on behalf of the other, so no data processing agreement is needed between them. The Partner alone is responsible for processing on a page reached through an external link.

11.2 What the Partner sees

The Partner Panel shows the number of Rewards and their status, the number of issued, used and active Vouchers, the number of EcoDrops exchanged for the Partner’s Rewards and the reports concerning its Rewards. In the list of Vouchers and when checking a code, the Partner sees the code, the date of issue, the status of the Voucher and the display name the User gave in their profile. The Partner does not receive Users’ email addresses or telephone numbers. When a problem is reported, the Panel does not show the reporting person’s details.

11.3 Restrictions

The Partner does not require a User to create an account with it, provide personal data or accept marketing as a condition of receiving a Reward, unless the Reward Listing clearly said so beforehand and the requirement is genuinely necessary. Redeeming a Voucher is not a basis for marketing to the User without their separate consent where the law that applies to that User requires it.

11.4 Access to data

Access to data, as required by Article 9 of Regulation (EU) 2019/1150, is as follows.

1. The Partner has access to the data in the Partner Panel described in section 11.2 for as long as it has an account. The Panel offers no export file. On request, the Foundation prepares one.
2. The Foundation has access to everything the Partner entered and to data about the use of its Rewards. It uses them to run the Platform, to answer the Partner, to detect abuse and to prepare aggregate figures.
3. The Foundation does not sell, license or share the Partner’s data with anyone for their own purposes. Technical service providers that run the Platform process it on the Foundation’s behalf. They are listed in the Privacy Policy.
4. When the cooperation ends, access to the Partner Panel ends. On a request made within 90 days of the end, the Foundation sends the Partner a copy of the figures.

14.1 The Partner’s liability

The Partner is responsible for its Rewards, for providing them as described and for compliance with the law where they are provided. If a claim is brought against the Foundation because a Reward was not provided, was not as described or breached the law, the Partner covers the Foundation’s reasonable losses and legal costs to the extent the claim results from the Partner’s act or omission.

14.2 How a claim is handled

The undertaking in section 14.1 is subject to the following conditions:

1. the Foundation notifies the Partner in writing, without undue delay, of any claim for which it intends to seek reimbursement and passes on the information it has;
2. the Partner may take over the defence of the claim with counsel of its choice, and the Foundation cooperates reasonably at the Partner’s cost;
3. neither party settles a claim in a way that admits the Partner’s liability or imposes an obligation on it without the Partner’s written consent, which the Partner will not unreasonably withhold;
4. the Foundation takes reasonable steps to mitigate the loss, and the Partner does not cover loss caused by a failure to take those steps or by the Foundation’s own act or omission;
5. the Partner’s total liability under this undertaking is capped at EUR 25,000 in any twelve-month period, except for a claim arising from the Partner’s fraud or intentional wrongdoing, which is not capped;
6. the twelve-month period means the twelve months ending on the day the claim is first notified to the Partner.

The Foundation gives the Partner the same undertaking, on the same conditions, for a claim brought against the Partner because of something the Foundation did.

14.3 The Foundation’s liability

The Foundation does not undertake that the Platform will run without interruption or error. The Foundation is not liable for lost profits, lost business or indirect loss connected with the Partner’s participation, nor for the conduct of Users.

Nothing in these terms excludes or limits the Foundation’s liability for:

1. death or personal injury caused by the Foundation’s negligence;
2. damage caused intentionally, which under Article 473 § 2 of the Polish Civil Code cannot be excluded in advance;
3. damage caused by gross negligence, which the Foundation does not exclude;
4. fraud or fraudulent misrepresentation;
5. any other liability that cannot lawfully be limited.

Subject to the previous paragraph, the Foundation’s total liability to the Partner in any twelve-month period is limited to EUR 1,000. Participation is free and the parties make no payments to each other.

15.1 Termination by the Partner

The Partner may end the cooperation at any time by writing to [email protected]. Until then it may pause any Reward in the Partner Panel. When the cooperation ends, the Partner’s Rewards are no longer offered. Vouchers already issued remain valid until they expire, and the Partner continues to honour them.

15.2 Action by the Foundation

The Foundation may restrict, suspend or end the cooperation with the Partner if:

1. the Partner breaches these terms or the Acceptable Use Policy;
2. the Partner fails to honour valid Vouchers, including the automatic case in section 6.4;
3. information given by the Partner is false or has become materially wrong;
4. a Reward appears to be unlawful where it is offered;
5. the law or a competent authority requires the Foundation to act.

15.3 Statement of reasons and notice

The Foundation applies Article 4 of Regulation (EU) 2019/1150 as follows:

1. when it restricts or suspends the cooperation, the Foundation gives the Partner a statement of reasons on a durable medium at the latest when the decision takes effect, setting out the specific facts and grounds; the automatic suspension in section 6.4 is notified in the same way;
2. when it ends the cooperation, the Foundation gives a statement of reasons and at least 30 days’ notice;
3. the Foundation may end the cooperation without the 30 days’ notice in the cases allowed by Article 4(4) of the Regulation: where a legal or regulatory obligation requires it, where it has a right of immediate termination for an imperative reason under national law, or where it can demonstrate that the Partner has repeatedly breached these terms; a Reward that appears unlawful or unsafe where it is offered falls within the first of those cases, because the Foundation may not knowingly facilitate it; in those cases, too, the Foundation gives a statement of reasons without undue delay;
4. when a suspension is lifted, the Foundation restores the Rewards without delay and, if the suspension resulted from a mistake, tells the Partner so.

16.1 Appeal to the Foundation

A Partner that disagrees with a decision of the Foundation, including a restriction, suspension, termination, the outcome of a User report or a change to a Reward Listing, may appeal by writing to [email protected] with the word “appeal” in the subject line. The Foundation reviews the matter again free of charge and gives the Partner a reasoned answer. An appeal may be made for at least six months after the decision. The Foundation aims to answer within 14 days.

16.2 The Foundation’s size and its consequences

The Foundation is a small enterprise within the meaning of Article 2(2) of the Annex to Commission Recommendation 2003/361/EC. Under Article 11(5) and Article 12(7) of Regulation (EU) 2019/1150 it is not required to operate an internal complaint-handling system or to identify mediators. Under Article 19 of Regulation (EU) 2022/2065 (the Digital Services Act) it is also not required to operate the internal complaint-handling system referred to in Article 20 of that Regulation. The Foundation offers the appeal route in section 16.1 voluntarily and honours it as though it were required.

If those exemptions cease to apply to the Foundation, it will put in place a compliant complaint-handling system, name at least two mediators in these terms and inform the Partner before that change takes effect.

16.3 Mediation

Where the parties cannot resolve a dispute directly, the Foundation will attempt in good faith to resolve it through mediation. This does not limit either party’s right to go to court or to apply for interim relief at any time.