BottleChallenge - Find Free Water Refill Stations

1. Who these terms are for

These terms apply if your organisation offers rewards that Platform users can obtain with EcoDrops. A reward might be a ticket, a discount, an experience or a product.

They sit alongside our Terms of Service, Acceptable Use Policy and Privacy Policy. Where they conflict on a question about your rewards, these terms take precedence. Section 19.1 of the Terms of Service sets out the full order of precedence, and it is the only place that order is stated.

2. Definitions

We, us, the Foundation: BrainGreen Foundation, operator of BottleChallenge.
Platform: the BottleChallenge website, mobile applications and related services.
You, Reward Partner: the organisation offering the reward.
Shop: the part of the Platform where users obtain rewards with EcoDrops.
Reward: what you offer, as described in your listing.
Voucher: the record showing that a user has obtained a reward and is entitled to receive it from you.
EcoDrops: internal, non monetary loyalty units users receive for refills recorded by tapping an NFC tag. See section 8.
User: a person using the Platform.

3. Eligibility and application

To take part you must:

be a legally registered business or organisation;
be able to provide the rewards you list, in the places you say they can be used;
give accurate company details, including the country in which you operate;
keep a working contact person, email address and telephone number on your profile; and
accept these terms.

We may ask for documentation to verify your identity, such as a registration extract, a website or a tax number. We may decline an application, and if we do we will tell you why, unless doing so would be unlawful or would help someone abuse the Platform.

4. Your rewards

4.1 Accurate descriptions

Every reward description must be accurate, clear and not misleading. Any condition, limit or exclusion must be stated in the listing itself, before a user spends EcoDrops on it. Examples are blackout dates, minimum age, a requirement to book ahead, or that a discount does not combine with other offers.

A condition you did not publish cannot be applied afterwards. If you need to add one, edit the listing. The change applies to vouchers issued after the edit, not before.

4.2 Validity and stock

You set how long a voucher stays valid and how many are available. Keep enough stock or availability to meet the vouchers you issue. If you run out, mark the reward sold out rather than letting users spend EcoDrops on something you cannot supply.

4.3 Environmental claims

If your listing makes an environmental claim, it must be specific, substantiated and capable of proof. Do not use vague words such as eco friendly, green or climate neutral without evidence in the listing. Within the European Union, the national laws transposing Directive (EU) 2024/825, which Member States apply from 27 September 2026, prohibit a generic environmental claim where excellent environmental performance cannot be demonstrated under a recognised scheme. We may remove a listing that breaches those rules, and we apply the same standard everywhere, not only in the European Union.

5. How redemption works

You choose one of three methods for each reward.

Our voucher. We generate a unique code. The user shows it to you and you confirm it through your partner dashboard, which marks it used so it cannot be reused.
Your own codes. You upload a pool of codes you have generated. We assign one code to one user, once. You are responsible for those codes working.
An external link. The user is sent to a page you control. You are responsible for what happens there, including any terms, account creation or data collection on that page, which is outside the Platform and outside our privacy policy.

Whichever method you choose, the user must not be asked to pay for the reward itself. See section 8.

6. Fulfilment and non-fulfilment

6.1 Your commitment

A voucher represents EcoDrops that a user earned by refilling a bottle and then chose to spend on you. You must honour every valid, unexpired voucher exactly as your listing described it, and treat the person holding it no less favourably than any other customer.

6.2 If something goes wrong

A user who is refused, or who receives something other than what was described, can report it through the Platform. The report reaches you in your dashboard.

You have five days to respond. That is five calendar days from when the report is filed, not working days. If you do not respond in that time, we will resolve the report in the user's favour automatically, return their EcoDrops and cancel the voucher.

6.3 What we may do

return the user's EcoDrops and cancel the voucher, acting as an intermediary in the user's interest;
record the outcome against your partner account;
pause the affected reward while the matter is open.

Returning EcoDrops to a user creates no monetary claim by that user against the Foundation, because EcoDrops are not money. Anything the user may be entitled to from you is a matter between you and them under the law that applies to your dealings, and this document does not decide it either way.

6.4 Repeated failures

If three or more reports are resolved against you within any 90 day period, your partner account is suspended automatically and your rewards are paused. The count is applied by software, without a person reviewing it first, and our statement of reasons will say so. The suspension protects users while the pattern is examined.

You can ask a person to review it. Write to us under section 16 and a member of our team, not an automated process, will look at the underlying reports and decide. If you tell us the count is wrong, we will lift the suspension while we check. If you are a sole trader rather than a company, this is also the human intervention that Article 22 of the GDPR entitles you to, and you may contest the decision and put your point of view.

6.5 Vouchers already issued

Vouchers issued before a suspension or before you leave the Platform remain valid until they expire, and you must still honour them.

7. Cross border rewards

Rewards are visible internationally. For each reward you list, you alone are responsible for compliance with the law of the country and locality where it is provided, including:

consumer protection and advertising rules;
any licence, permit or age restriction needed to supply it, for example for alcohol, tobacco, gambling, medicines or events;
taxes and duties, including value added tax, on the underlying goods or services, which remain yours;
accurate declaration of the country and city where the reward can be used.

You warrant that you may lawfully supply each reward in the place stated. The underlying goods or services are supplied by you, under your own law. We are not the supplier and not a party to that transaction.

8. The nature of EcoDrops

EcoDrops are an internal loyalty unit. Users receive them mainly for refills recorded by tapping an NFC tag at a participating point, and the complete list of ways they can be received is in the EcoDrops Rewards Terms. They are never sold for money.

They have no cash value and cannot be exchanged for cash.
They are not a means of payment, not electronic money and not a financial instrument.
They cannot be transferred or traded between users.

You must not require any payment, tip or minimum purchase as a condition of the reward itself. You may state in the listing that a discount applies to a purchase, provided the discount and what it applies to are clear before the user spends their EcoDrops.

You must not describe EcoDrops to your own customers as money, credit, currency or a payment method.

9. Ranking and visibility

Rewards are ordered in the shop by the following rules, as required by Article 5 of Regulation (EU) 2019/1150.

Sold out rewards always sink to the bottom of any list, whatever sorting the user picked, so that the top of the shop stays usable. They remain visible and are marked sold out.
The user chooses the sort. The options are price ascending, price descending, newest first, and most obtained. If the user chooses nothing, the default order applies.
The default order puts featured rewards first, then the most recently added.
Filters decide what appears at all, including category, country and city.

One further presentational difference exists. A reward from a partner whose account is active carries a verified mark. It is not a ranking factor, it does not change position in any list, and it appears automatically. It is removed while an account is suspended.

Featuring cannot be bought. Only our moderators can mark a reward as featured. They do so on editorial grounds: whether the reward is clearly described, whether its conditions are unambiguous, whether it is available in a place where users are active, and whether the shop currently lacks variety in that category. We accept no payment or other consideration for placement. If that ever changes we will amend this section and give notice under section 17 first.

9.1 Differentiated treatment

For the purposes of Article 7 of the same Regulation: BrainGreen Foundation offers no rewards of its own and has no affiliated partner in the shop, so it competes with nobody here. Apart from featuring and the verified mark described above, all reward partners are treated alike.

10. Listings and content

You are responsible for your listing text and images. They must be accurate, must not infringe anyone's rights, and must not contain unlawful or offensive material.

You grant us a non exclusive, worldwide, royalty free licence to host, display, resize and distribute your listing content in order to operate and promote the Platform. The licence lasts while the listing is published. When you withdraw a reward we stop using its content, except for copies in printed or archived material and in backups until they are overwritten in the ordinary course.

We may edit or remove content that breaks these terms, our Acceptable Use Policy or the law. If we do, we will tell you what we changed and why, and you can appeal under section 16. Where you edit a live reward we may ask you to state the reason, so that our moderators can see what changed and why.

11. Data and privacy

11.1 Our roles

We are the controller of personal data about Platform users. You are the controller of personal data you collect from a customer who comes to you. Neither of us processes personal data on behalf of the other, so no processing agreement is needed between us for this relationship. If you use an external link, everything that happens on your own page is yours alone.

11.2 What you receive

Your dashboard shows how many vouchers were issued and used, and reports raised about your rewards. We do not give you the names, email addresses or telephone numbers of the users who obtained your rewards. When a user reports a problem, their identity is not shown to you.

11.3 What you must not do

Do not require a user to create an account with you, hand over personal data, or accept marketing in order to receive a reward, unless the listing said so clearly beforehand and the requirement is genuinely necessary. Do not use a voucher redemption as a basis for marketing to that person without their separate consent where their law requires it.

11.4 Access to data

This section states the access each of us has, as required by Article 9 of Regulation (EU) 2019/1150.

What you can reach: the figures in your dashboard, described above, for as long as your account is open. We do not offer an export file, so ask us if you need one and we will send it.
What we can reach: everything you entered, plus the counts generated by users interacting with your listings. We use it to run the Platform, to answer your questions, to detect abuse and to produce aggregate figures about the network.
Whether it goes to third parties: no. We do not sell, license or share your data or your figures with anyone for their own purposes. The technical providers that host and deliver the Platform process it on our behalf, and they are listed in our Privacy Policy.
After you leave: your dashboard closes, so the figures stop being available through it. Ask us within 90 days of leaving and we will send you a copy for your own records.

12. Use of our brand

While you are an active partner you may say that you take part in BottleChallenge. You may not suggest that we endorse your products or that you are part of BrainGreen Foundation. You may not alter our name or logo, use them in your own product names, or register them as part of a domain or trade mark. This permission ends when your participation ends.

You grant us permission to display your business name and logo on the Platform and in material describing the reward network, for as long as you take part.

13. No fees

Taking part is free. We charge no registration fee, no listing fee, no commission and no subscription, and no money changes hands between us in either direction. What you contribute is the rewards themselves. We receive nothing when a user obtains one.

14. Liability

14.1 Your responsibility

You are responsible for your rewards, for supplying them as described, and for compliance with the law where they are supplied. If a claim is brought against us because a reward was not supplied, was not as described, or breached a law applying to it, you will cover our reasonable losses and legal costs to the extent the claim results from your act or omission.

14.2 How a claim is handled

An indemnity only works if it is fair to run, so it is subject to all of the following.

We will tell you in writing, without undue delay, about any claim we intend to pass on, and give you the details we have.
You may take over the defence of the claim with counsel of your choice, and we will cooperate reasonably at your cost.
Neither of us will settle a claim in a way that admits your liability or imposes an obligation on you without your written agreement, which you will not withhold unreasonably.
We will take reasonable steps to keep the loss down, and you do not have to cover loss caused by our own failure to do so, or by our own act or omission.
Your total liability under this indemnity is capped at EUR 25,000 in any twelve month period, except for a claim arising from your fraud or intentional wrongdoing, which is uncapped.
Twelve month period means the twelve months ending on the day the claim is first notified to you.

We give you the same undertaking in return, on the same terms, for a claim brought against you because of something we did.

14.3 Our responsibility

The Platform is provided without any commitment that it will be uninterrupted or error free. We are not liable for lost profits, lost business or indirect losses arising from your participation, nor for the conduct of users.

Nothing in these terms excludes or limits our liability for:

death or personal injury caused by our negligence;
damage caused intentionally, which under Article 473 section 2 of the Polish Civil Code cannot be excluded in advance;
damage caused by gross negligence, which we do not seek to exclude;
fraud or fraudulent misrepresentation; or
any other liability that cannot lawfully be limited.

Subject to that, our total liability to you in any twelve month period is limited to EUR 1,000. Participation is free of charge and no payment passes between us.

15. Restriction, suspension and termination

15.1 By you

You may leave at any time from your dashboard or by writing to [email protected]. Your rewards stop being offered. Vouchers already issued remain valid until they expire, and you must still honour them.

15.2 By us

We may restrict, suspend or end your participation if:

you break these terms or the Acceptable Use Policy;
you fail to honour valid vouchers, including the automatic case in section 6.4;
the information you gave is false or has become materially wrong;
a reward appears to be unlawful where it is offered; or
we are required to act by law or by a competent authority.

15.3 Statement of reasons and notice

We apply Article 4 of Regulation (EU) 2019/1150 as follows.

If we restrict or suspend you, we will give you a statement of reasons on a durable medium at the latest when it takes effect, setting out the specific facts and grounds. The automatic suspension in section 6.4 is notified this way too.
If we terminate your participation, we will give you a statement of reasons and at least 30 days' notice.
We may act without the 30 day notice in the cases Article 4(4) and 4(5) allow: where a legal or regulatory obligation requires us to, where we have a right of immediate termination for an imperative reason under national law, or where we can demonstrate repeated infringement of these terms. A reward that appears unlawful or unsafe where it is offered falls under the first of those, because we may not knowingly facilitate it. We will still give the statement of reasons.
If we lift a suspension we will restore your rewards without delay, and where it rested on a mistake we will say so.

16. Complaints and mediation

16.1 Complain to us first

If you disagree with a decision, including a restriction, suspension, termination, a resolved user report or a change to a listing, write to [email protected] with "appeal" in the subject line. We will review it again free of charge and give you a reasoned answer. You can appeal for at least six months after the decision, and we aim to answer within 14 days.

16.2 Our size, and what that means

BrainGreen Foundation is a small enterprise within the meaning of the Annex to Recommendation 2003/361/EC. Article 11(5) and Article 12(5) of Regulation (EU) 2019/1150 exempt providers of that size from operating a formal internal complaint handling system and from designating mediators. Article 19 of the Digital Services Act likewise exempts an enterprise of that size from the internal complaint system in its Article 20. The appeal route above is therefore offered voluntarily, and we will honour it as though it were required. If our size changes, we will put a compliant system in place, name at least two mediators here, and tell you before that takes effect.

16.3 Mediation

We will attempt mediation in good faith for any dispute we cannot settle directly. Nothing here prevents either of us from going to court or seeking urgent relief at any time.

17. Changes to these terms

We may change these terms. We will notify active partners by email and give at least 30 days' notice before a change takes effect, which exceeds the 15 day minimum in Article 3(2) of Regulation (EU) 2019/1150.

We will not apply a change retroactively. A change takes effect from its effective date onwards and does not alter anything that already happened, including a voucher already issued or a decision already taken. Article 8(a) of Regulation (EU) 2019/1150 requires this.

You may end your participation during the notice period, in which case the change never applies to you. Continuing after it takes effect means you accept it.

Each version is numbered. We record which version you accepted and when, and we keep a copy of every published version. If you ask, we will send you the text of the version you accepted.

18. Governing law and disputes

These terms are governed by Polish law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

If you are a business. Disputes will be heard by the courts of Warsaw, Poland.

Section 3 requires every Reward Partner to be a legally registered business or organisation, so this document is not addressed to consumers. If you are a sole trader and the mandatory protections of your own country apply to you despite that, they continue to apply and nothing here removes them.

Before starting proceedings, please contact [email protected] so that we can try to resolve the matter directly.

19. General provisions

Independent parties. Nothing here creates employment, agency, partnership or a joint venture.
No exclusivity. You may run any other loyalty or reward scheme.
Assignment. You may not transfer your participation without our written consent, which we will not withhold unreasonably. We may transfer to a successor that undertakes to honour these terms.
Severability. If any part is unenforceable, the rest continues to apply.
Entire agreement. These terms and the documents they refer to are the whole agreement about your participation.
Language. We publish these terms in English and in Polish. If your seat is in Poland, the Polish version is the binding one. Otherwise the English version prevails if a translation differs. Both are available at any time, and a link to the other one sits at the top of this page.

20. Contact

Partner support and appeals

[email protected]

Legal matters